Pricing may differ from website

By ordering Virtual GTA products & services, you agree to the following: (please scroll down)

PAYMENT

Payment is to be made when ordering the photo-shoot for all charges and services provided, unless other arrangements are agreed to in writing.

Tour prices and marketing material prices are subject to change without notice.

In the event legal action is necessary to collect on balances due, you agree to reimburse Virtual GTA for all expenses incurred to recover monies due, including attorney's fees and other legal expenses. 3% interest will be applied every 30 days past the date of the invoice.

You agree that you will provide at least 24 hours notice, by voice or cell phone text, if you wish to cancel or reschedule a confirmed appointment for a tour photo session (shoot). If such notice is not received, Virtual GTA retains the right to charge a late fee of $40.00 to be paid upon cancelation (extra may be charged due to travel at $.50/KM).

Additional fees may be incurred for your photography shoot. These include: travel outside of our normal service area, parking fee, late fee, no-show fee, etc.

PHOTOGRAPHY

Clients of Virtual GTA are responsible for the following when the home is to be photographed:
• That the property is available to the photographer at the confirmed time of the appointment.
• That the property is clean, uncluttered and ready for photography.
• That the owners will remove or contain any pets.
• That the photographer will not be at risk of injury, death or inconvenience while photographing the property.


The photographer will photograph the property “as-is”, whatever the condition of the property when the photographer arrives. Some items may be moved but it is understood that it’s the responsibility of the Agent/Seller to have the property interior/exterior ready before the arrival. A PDF link is provided in our confirmation email to a document that can help the Agent/Seller with this process.

The photographer will not risk injury to themselves or any other person or animal nor risk damage to any part of the property or contents.

The photographer will not be required to wait while the property is made photo ready. The photographer nor Virtual GTA is not responsible for the weather conditions at the property at the time of the appointment. The photographs will be done using the existing conditions. Sky replacement will be provided to the main exterior photos of the property at no additional charge.

If the client requests that photos be redone under different weather conditions, or different time of day, further fees may apply.

If the client, agent or seller is not pleased with the resulting photographs of the property because of the condition of the property, contents or the property not being ready for photos, the property may be reshot, however, reshoot and travel fees will apply.

Virtual GTA will provide the client with Photo’s formatted for use on MLS the morning after the photo-shoot unless otherwise agreed upon. The photo guarantee applies for photo’s being delivered to the client digitally through email. Requests for the photos to be delivered on USB, DVD or other physically recorded hardware falls outside the 24 hour guarantee.

Virtual Tour links will be provided to the client via email the morning after the photo-shoot unless otherwise agreed upon. If a custom URL is requested for the tour this may delay the link being available by 48+ hours and a time guarantee will not apply.

The tour and photos will remain hosted, or deactivated through the client panel. NO additional charges will apply for tours hosted past one year.

FEATURE SHEETS

(When ordered - extra fee) digital PDF file of the feature sheets will be provided to you within 24 hours of the photo shoot. Any details, logos or other items that you wish to have added to the feature sheet are required before the appointment time. Any changes to the proof with be done within 4-6 business hours of receipt (please note this is during business hours from Monday to Friday). Should you require additional changes after the final proof, or in the case that you delete the file, additional charges may apply.

It is the responsibility of the client to insure their email server is able to accept the file sizes and that the senders email address is in their contact list to avoid the message being filtered as junk or spam. The guarantee time will be considered met by the time stamp of the senders email from Virtual GTA.

ON SITE

Clients of Virtual GTA agree to accept the photo choices made by the photographer at the time of photography, unless the client specifies photo locations and specifics prior to or during the appointment. These choices are based on the best ability and judgment of the photographer.

It is the policy Virtual GTA not to remove, retouch or in any way modify any structure or content of any property using photo editing software from photographs. This policy may be waived when applied to structures or contents that are not permanent (for example: garbage cans, temporary signs, paint marks) and will be modified before the property is sold. This is to prevent the end-user from being deceived as to the actual condition of the property. Additional fees may apply to such post-production work.

Should photographs not meet our standards of quality in representing a property, we will reshoot the property at no charge. If the client, agent or seller request additional photos or services because of weather or seasonal changes, or request substitute or additional photographs be taken, additional fees may apply.

RESHOOTS

There is a fee for reshooting a property. Fees vary depending on the number of photos and the location of the address. There may also be charges for updates to tour videos on top of the standard reshoot rate.

COPYRIGHT

All images taken by Virtual GTA remain the property of Virtual GTA. Virtual GTA grants its clients the rights to use any photographs taken by Virtual GTA for the client’s exclusive use to market the property. However, the photographs may not be sold or given to any other person, agent or seller without the written permission of Virtual GTA. The tour may be purchased in the form of a Digital copy, USB stick, or dvd to be given to the agent’s seller/buyer as a Gift.

Virtual GTA’s clients may not place content, media or any materials on Virtual Tours that is copyrighted to another party. If any material (photographs, music etc.) is in question, it is the responsibility of the client to provide written proof of their copyright ownership otherwise the material will be removed.

Clients agree to absolve Virtual GTA of any responsibility or financial obligation resulting from copyrighted material be placed on Virtual GTA tours by such client or their assistant or any they may have given access to their properties.

SECURITY AND PRIVACY

Virtual GTA and their photographers will not discuss or share details, physical or situational about the home photographed, the clients, the home owners nor inhabitants learned during the photo-shoot with anyone other than the client.

LIMITS OF LIABILITY

Virtual GTA photographs and images are a representation of the property, and we neither determine nor verify the accuracy of the property or contents with regards to colour accuracy, placement, scale, dimension or contents included in the permanent structure of the property. (This accuracy can be difficult or impossible to determine because of differences in light sources, lack of knowledge of the property and contents etc.)

Under any circumstances, Virtual GTA’s liability is limited to the amount paid for the tours, photographs and services by the client for that particular property.

Virtual GTA, any of its agents, employees or contractors are not responsible for delays or failures to provide service, or damages outside of our control (for example: acts of God, floods, fire, road, railway or aircraft traffic conditions, weather conditions, acts of terrorism).

These terms and conditions may be revised from time to time. Please check this document frequently for changes.

Terms of Service / Licensing Terms –Virtual GTA v. 02, 2018